) August 4, 2009 -- Developing a formal Customer Experience Management (CEM) program was identified as the single most important practice for raising customer loyalty, according to research by Vovici, the leading provider of survey software and enterprise feedback management (EFM) solutions. Out of 24 best practices that Vovici recently analyzed for their impact on customer loyalty, the practice of developing a formal Customer Experience Management (CEM) program was found to be the most effective.

) December 19, 2008 -- Vovici (voh-VEE-see), the leading provider of Enterprise Feedback Management (EFM) and online community Software-as-a-Service, announces the availability of Vovici v4, the world's broadest suite of enterprise feedback applications. Vovici v4 brings online communities, business intelligence (BI) and survey software to a common platform for the first time.

) December 11, 2008 -- Vovici (voh-VEE-see), the leading provider of Enterprise Feedback Management (EFM) and online community Software-as-a-Service, and Walker Information, a leading consulting firm specializing in employee and customer strategies, today announced that they have partnered to create a unique offering that combines Walker Information's database of employee loyalty information with Vovici's industry leading EFM solution.

) June 18, 2009 -- Vovici, the pioneering provider of EFM solutions and survey software, today announced the availability of Feedback Intelligence Report Broadcaster, a cost-effective survey tool ideal for automating the distribution of individualized reports and survey analysis.

) November 24, 2008 -- Vovici (voh-VEE-see), the leading SaaS provider of Enterprise Feedback Management (EFM) and custom online communities, today unveiled a new solution for survey analytics that for the first time marries the power of business intelligence to feedback data. Called Vovici Feedback Intelligence, it empowers business users with an unprecedented capability to easily analyze, visualize and distribute feedback analyses, while removing the complexity of traditional business intelligence tools.

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) March 20, 2009 -- Vovici (voh-VEE-see), the market-leading provider of survey software and Enterprise Feedback Management (EFM), announces the immediate availability of its Voice of the Customer (VOC) Success Package.

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) February 12, 2009 -- Vovici (voh-VEE-see), the leading provider of survey software and Enterprise Feedback Management (EFM), today announces the promotion of Nancy Porte to Vice President of Operations. In this enhanced role, Porte has responsibility for Vovici's training organization as well as technical support and CRM administration.

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) June 8, 2009 -- Nothing can make the information in a survey out of date so quickly as constantly changing economic news. The rise of the economic crisis to prominence last September led to an upsurge in survey activity at Vovici, the pioneering provider of EFM solutions and survey software. Vovici analyzed its customer base and found double- and triple-digit increases in the number of surveys being completed.

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) January 30, 2009 -- Vovici (voh-VEE-see), the leading provider of Enterprise Feedback Management (EFM) and survey software, announces that CGA has selected the Vovici v4 platform to provide its clients with effective Customer Experience Measurement.

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) May 22, 2009 -- Cincinnati.com, the online news portal for Greater Cincinnati and Northern Kentucky, has successfully implemented Vovici's Enterprise Feedback Management (EFM) solution to capture readers' interests and preferences necessary to shape the award-winning news portal.

) August 6, 2009 -- Vovici, the leading provider of survey software and enterprise feedback management (EFM) solutions, today announced that its online survey software is helping BehaviorTech Solutions, provider of technology-based assessment tools for mental health, capture and protect client-confidential data that is, in turn, used to treat children and adults with special needs.

) June 2, 2009 - Dean Wiltse, an accomplished CEO and pioneer of online panel and online community markets, has released a new book, The Weapons of Mass Collaboration. A business handbook, this new release sheds strategic light on the new world of online communities and their critical role in organizational success.

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) July 10, 2009 -- Vovici, the market-leading provider of survey software and Enterprise Feedback Management (EFM) systems, announces that PANalytical, the world leader in X-ray analysis systems, is now using the Vovici v4 platform for customer satisfaction research as a more cost-effective replacement of paper surveys.

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) March 6, 2009 - Vovici, the leading US software provider of platforms for online customer communities and advisory panels, and Verve, the European specialist in building, managing and maximizing the value from such communities and panels, have formed a strategic partnership in Europe. Verve will apply its skill in designing communities, recruiting members and conducting qualitative and quantitative research to provide a continuous stream of insight and innovation far more cost effectively than can be done with traditional methods.

) February 3, 2009 -- Vovici (voh-VEE-see), the leading provider of Enterprise Feedback Management (EFM) and survey software, announces that Nakheel has selected the Vovici v4 platform to provide its clients with effective Customer Experience Measurement.

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) March 30, 2009 -- Clarabridge CEO Sid Banerjee will be speaking on the topic of "Turning the Voice of the Customer Into Actionable Insight" alongside Dean White, chairman and CEO of Vovici

WHEN: Tuesday, March 31, 2009 at 9:00 am CDT

WHERE: International Quality & Productivity Center's 2009 Customer Experience Summit (CES) at the Hyatt Regency McCormick Place, Chicago.

WHY: Text mining software has become a strategic component for driving customer experience management initiatives. Attendees at the IQPC's Customer Experience Summit will learn how customer feedback can be collected and analyzed in new ways that provides real-time actionable insight that can help cut costs while achieving strategic business advantages.

) September 16, 2008 -- Confirmit, the world's leading vendor of software for Enterprise Feedback Management (EFM) and Market Research, today announced that industry veteran Todd Yancey has joined the company as Vice President Strategic Accounts. Yancey joins Confirmit from Vovici, where he was responsible for North America and Asia Pacific enterprise sales and strategic relationships.

) June 16, 2009 -- In his latest Research Magazine article "Key Survey reviewed" (Issue 515, April 2009), Tim Macer found Key Survey flexible, sophisticated and competitively priced for the high-end of the market's middle-ground. Most notably in his comprehensive application review, Mr. Macer rated Key Survey's value for money 5/5 as benchmarked against other leading online survey software and data collection solutions. "For a relatively low fixed cost, based on the number of users, you get a hosted solution with no restrictions on the number of interviews you do each year - something that is almost unheard of in the software-as-a-service market," he explains.

) April 8, 2009 -- WorldAPP, a global on-demand web-application company, is proud to announce its recent migration to the award-winning SAVVIS hosting platform. All Key Survey customer accounts were successfully transitioned to SAVVIS effective March 28, 2009.

) March 24, 2009 -- WorldAPP, a global on-demand web-application company, recently unveiled professional training courses offered free-of-charge to Key Survey users. Subscribers can register and participate from any location with an active Internet connection.

) July 13, 2009 -- Zoomerang's Survey Results Widget is gaining popularity among users as a way to post charts of their survey results on web sites and blogs. Zoomerang has addressed the need to quickly and easily distribute survey insights online with their robust new functionality. Rob Glickman, Director of eCommerce for Zoomerang explains, "We found that our subscribers were talking about the results of their surveys online--and thought we would make it easier and more visually appealing for them to do."

) August 27, 2009 -- Parature, the global leader in on-demand customer service software, announced today how its integrated customer feedback feature is empowering organizations to not only achieve customer satisfaction, but obtain customer loyalty. By enabling them to obtain valuable feedback from multiple channels organizations can easily gauge customer and account happiness.

) January 22, 2009 -- Cvent, the leading provider of online web survey tools and event management solutions, announced the launch of Cvent Professional Services Group, a turnkey consultation program designed to optimize survey campaigns and generate improved business intelligence for Cvent clients. Cvent is now offering service packages to assist clients in strategic data collection and feedback management.

Surveys play an important role in management of an organization. They provide valuable feedback on what the company lacks and things that can be improved for betterment of the company.

) December 18, 2008 -- Deltek, Inc. (NASDAQ: PROJ), the leading provider of enterprise applications software for project-focused organizations, today announced that it has received the 2008 Achievement in Customer Excellence (ACE)™ Award for “Customer Support Satisfaction.” The program’s sponsor, CustomerSat, recognized 27 recipients this year.

Deltek Logo

) April 1, 2009 -- Zoomerang, the leader in online surveys, today announced the release of Tag Open-Ended Responses, an innovative open-ended response analysis tool that enables users to dive into their respondents' written feedback and leverage it to make better decisions. In most online survey software, open-ended responses are viewable but not quantifiable--posing a challenge to those trying to use their online survey results to make solid recommendations. Zoomerang has addressed the need to quantify written feedback with their robust new functionality.

) November 5, 2008 -- Bebosoft, Inc. is proud to announce Mediata Survey, an update to their professional level, web survey application for Mac OS X, Windows and Linux. With a focus on ease-of-use, Mediata Survey was developed specifically to create and analyze web-based surveys. Create slick, professional, multipage surveys for market research or any other activity that could benefit from more user input without any programming knowledge to implement them.

Mediata Survey

) June 8, 2009 -- Clarabridge, the leading provider of text analytics software used by many Fortune 1000 companies to improve customer experience management (CEM), today announced it is helping Sage North America deliver a superior customer experience to its clients by automating and analyzing text-based customer feedback from surveys conducted across its business management software product lines.

) November 11, 2008 -- Nippon Research Center (NRC), Japan's fifth largest Market Research agency among domestic capital-owned research agencies, has selected Confirmit to conduct its Web-based survey projects, clean and process survey data, and provide online reporting access to its clients.

NRC will use Confirmit for domestic and international studies that are conducted across its online panel. The Confirmit On-Demand platform will be integrated with Confirmit Data Central and Confirmit Reportal to provide a complete solution for data collection, data processing, and online analysis and reporting.

) April 23, 2009 --Checkbox Survey Solutions, the leader in professional online survey and feedback solutions, today announced its latest release of Checkbox Survey software. Further enhancing its core feature set and reporting and data export functions, Checkbox Survey 4.6 offers the most professional, user-friendly, and customizable online survey solution on the market.

) October 8, 2008 -- Confirmit announced that it has joined forces with Cisco WebEx to deliver a webcast highlighting the strategic impetus behind Cisco WebEx's decision to implement a voice of the customer program. The program has resulted in increased customer satisfaction, reduced costs, and increased customer loyalty.

In this webinar, Kathryn Williams, Senior Manager, Customer Experience and Loyalty of Cisco WebEx will share the lessons learned and the success achieved in the program so far in the evolution of Cisco WebEx's customer satisfaction and loyalty program, which is powered by Enterprise Feedback Management platform Confirmit.

) July 27, 2009 -- Zoomerang, the leader in online surveys since 1999, today introduced Zoomerang Enterprise as a better way to manage online surveys. Employees in today's enterprise struggle with efficient, effective survey creation because they are unable to leverage past survey research and quickly share results. At the same time, the enterprise is impacted by problems with transparency, scalability, security and cost mainly caused by the use of too many different online survey tools. Zoomerang brings to market an innovative solution that eliminates barriers to better surveys and creates a unique gateway to the powerful online market research platform offered by parent company MarketTools.

) June 2, 2009 -- The Booth Company, an international provider of leadership development surveys, announces the launch of a marketing website for its .NET survey hosting platform, TruScore® (www.truscore.com). TruScore® is an online application that requires no software installation and can be accessed by administrators, participants, and raters from any computer that has an Internet connection and browser.

) September 23, 2009 -- Enough Pepper announces the launch of Survs, the new online survey tool acclaimed by users and media.

Survs is the product of an engaged team, that thought it could bring something new to the surveys world. The existance of plenty of well established online survey companies didn't act as a deterrent, but served as an impetus to build an online survey tool that gets things done providing a great user experience. What's the secret? Users were involved in the design process from the first sketches to the "final" product.

) October 8, 2008 -- B2B marketing company Marketo today announced it signed 20 new customers in September, surpassing all prior company records in terms of deal size and volume. While the financial crisis is taking its toll across the nation, Marketo is thriving. The company's fast growth proves that even in uncertain times, companies need easy-to-buy solutions that align sales and marketing to drive revenue and increase return on marketing spend.

) January 22, 2009 -- Onset Computer Corporation, the "HOBO" data logger company, today announced the availability of a free, 30-day trial version of HOBOware® Pro 2.7.1, the company's easy-to-use graphing and analysis software package for HOBO® data loggers.

) October 21, 2008 -- Fuze Digital Solutions and Gethuman.com announced today the availability of the results of the Gethuman Customer Service Survey: Online Service Expectations, at the SSPA Services Leadership Conference held through October 21-23, 2008. The global survey, conducted during August 2008 and sponsored by Fuze, polled nearly 1,000 consumers on their expectations about service levels for online customer support, including online forms, email and chat.

) July 1, 2009 -- Business take-up of Enterprise 2.0 has doubled in the last year, according to ECM industry researcher AIIM. There has been a dramatic increase in the understanding of how Web 2.0 technologies such as wikis, blogs, forums and social networks can be used to improve business collaboration and knowledge sharing.

In a survey conducted with 789 individuals, AIIM found that more than 50% of knowledge workers consider Enterprise 2.0 to be "important" or "very important" to their business goals and success. Only 17% admitted that they have no idea what it is, compared to 40% at the start of 2008. A quarter of organizations are actually rolling out Enterprise 2.0 tools across all departments, up from 12% in the previous survey.

) June 30, 2009 -- Business take-up of Enterprise 2.0 has doubled in the last year, according to ECM industry researcher AIIM. There has been a dramatic increase in the understanding of how Web 2.0 technologies such as wikis, blogs, forums and social networks can be used to improve business collaboration and knowledge sharing.

In a survey conducted with 789 individuals, AIIM found that more than 50% of knowledge workers consider Enterprise 2.0 to be "important" or "very important" to their business goals and success. Only 17% admitted that they have no idea what it is, compared to 40% at the start of 2008. A quarter of organizations are actually rolling out Enterprise 2.0 tools across all departments, up from 12% in the previous survey.

) October 21, 2009 -- Moodlerooms, Inc., invites administrators and instructors using any learning management system to participate in its survey about learning management needs. The purpose of the survey is to get a deeper insight into the challenges that LMS users face and develop strategies for improving user experience and the effectiveness of online learning.

Moodlerooms