) January 21, 2009 -- A recent study of over 200 contact center operators conducted by analyst firm ContactBabel and sponsored by CosmoCom confirmed that virtual contact centers offer far better economies of scale than stand-alone operations. However, while over half of US contact centers are parts of a group of contact centers, over one-third have not yet realized the benefits that would result by linking disparate contact centers together to form a larger virtual contact center. The findings were reported in the "Flexible Working" chapter of "The US Contact Center Operational Review (2nd edition)" sponsored by CosmoCom, the leader in Contact Center Consolidation 2.0.

) October 21, 2008 -- CosmoCom, the global leader in Contact Center Consolidation 2.0, announced today that Technology Marketing Corporation (TMC) recognized its CosmoCall Universe all-IP contact center platform with its Best of Show award at the Call Center 2.0 - Internet Telephony Conference and Expo at the Los Angeles Convention Center last month.

The CosmoCom team appreciates this recognition

) December 2, 2008 -- CosmoCom (www.CosmoCom.com), the leader in Contact Center Consolidation 2.0, announced today that long-time customer Chunghwa Telecom Co., Ltd.(CHT), which chiefly provides telecommunication and information-related services for city call, long-distance calls, international calls, GSM, data communication, Internet services, broadband networking, satellite communication, intelligent network, mobile data, and multimedia broadband, has significantly expanded its usage of CosmoCom's CosmoCall Universe all-IP contact center platform. The expansion will enable CHT to support both its own customer service agents and the call center operations of customers via the system's multi-tenancy.

) September 29, 2008 -- The Federal Trade Commission (FTC) recently added new requirements to its Telemarketing Sales Rule (TSR), including strict limits on prerecorded calls and call abandonment rates. The new TSR version may concern some telemarketers, but customers of CosmoCom, the leader in Contact Center Consolidation 2.0, can relax. CosmoCom's flagship CosmoCall Universe contact center platform meets all the new guidelines.

) October 15, 2008 -- Centennial, a leading mobile and broadband provider in Puerto Rico, has selected CosmoCom (www.CosmoCom.com), the leader in Contact Center Consolidation 2.0, to help it sustain the high levels of customer service that differentiate the carrier in its markets. In Puerto Rico, the company has over 427,000 wireless subscribers, plus more than half a million broadband access lines. Centennial's selection was the outcome of a systematic and thorough evaluation process. The initial rollout will be for the 400 agent positions in Centennial's contact center for wireless and wireline customer account, billing and technical support.

) July 21, 2009 - Earlier this spring, CosmoCom introduced its latest release, CosmoCall Universe 6.0 (CCU 6.0), with the most far reaching and significant set of enhancements to the company's unified IP contact center suite in its history. That innovation has now garnered significant industry attention - at both the global and local levels. Technology Marketing Corporation (TMC) awarded CCU 6.0 its 2009 IP Contact Center Technology Pioneer Award from its magazine, Customer Interaction Solutions, while locally, the Long Island Software and Technology Network awarded CCU 6.0 with its highest honor, the 2009 LISA software award.

) January 27, 2009 -- CosmoCom announced today a global reseller agreement with HP that will provide enterprises and telecom service providers with a unified contact center and media platform. The integrated solution can help companies reduce cost and time-to-market as their contact centers handle customer inquiries through live operations and automated voice response systems.

) June 16, 2009 -- CosmoCom, the leader in Contact Center Consolidation 2.0, today announced that it has expanded its capabilities to unify the contact center and the rest of the enterprise by tightly integrating Microsoft's Office Communications Server (MS OCS) into the CosmoCom agent's desktop environment. The integration enables contact center personnel to reach out to non-contact-center experts across the enterprise, allowing for the two user communities to have rich media communications using text chat, voice, and video.

) May 18, 2009 -- Healthcare providers looking for information about how telehealth can help them support high standards of care and reduce costs are invited to join CosmoCom, the leader in Unified Patient-Provider Communications, when it hosts "New Horizons in Telehealth," a complimentary webinar on Wednesday, June 3, 2009 from 11:30 AM to 12:30 PM EDT. The presentation will focus on exciting new applications that draw upon voice response and multi-channel, multi-tenant contact center technologies to improve the quality and availability of care while reducing its cost. With the right tools, providers can now unify all facets of patient-provider communication and:

) August 11, 2009 -- As Media Communications, a telesales operator promoting magazines, health benefits programs and business-to-consumer programs, expanded its business, the company required a contact center technology capable of supporting its growing customer base, multiple call centers and outsourced sales agents. Media Communications selected CosmoCom's CosmoCall Universe™ (CCU), which enables businesses to consolidate globally distributed, enterprise-wide customer communications activities onto a single virtual platform, yielding lower operations costs and higher employee productivity.

) February 10, 2009 -- 5LINX, one of the country's fastest-growing telecommunications companies, has selected CosmoCom, the leader in Contact Center Consolidation 2.0, to support the highest level of customer satisfaction for its call center and help desk as the company experiences record growth.

) February 3, 2009 -- CosmoCom, the global leader in Call Center Consolidation 2.0, has been recognized with two 2008 Product of the Year Awards for CosmoCall Universe™, its flagship contact center software product. The awards were made by Internet Telephony and Customer Inter@ction Solutions magazines, both published by Technology Marketing Corporation (TMC).

) July 7, 2009 -- CosmoCom, the leader in Contact Center Consolidation 2.0, today announced that Connector-Plus, an IT and telecommunications solution provider, is delivering hosting and integration services to government and enterprise companies in Mexico using the CosmoCall Universe all-IP contact center platform. Now institutions across Mexico are able to leverage the power of the CosmoCall Universe platform without making significant investments in hardware capital expenditures. More information about CosmoCall Universe (CCU) is available at http://www.cosmocom.com/ccu6.

) February 12, 2009 -- CosmoCom, the global leader in Call Center Consolidation 2.0, today announced that VEGA Telecommunications Group, the largest provider of fixed line communication services, broadband Internet access and data transmission in Ukraine, has deployed a virtual contact center using CosmoCall Universe™, CosmoCom's flagship contact center platform. VEGA has consolidated 28 separate telcos, and now operates a single 150-seat virtual contact center that is open 24 hours a day, every day of the year, providing improved service to all of Vega's customers.

) February 25, 2009 -- CosmoCom , the global leader in Contact Center Consolidation 2.0, today announced that its CosmoCall Universe™ contact center platform has been deployed throughout the state-of-the-art Video Monitoring Center at Iverify, an innovative security and customer care company.

Aastra's 67xi Series offers full synchronization with CosmoDesk Contact Center Platform. The CosmoPhone is CosmoCom's first hardware product, complementing all CosmoCall Universe user types, including traditional Agents and the new ReadyReps and Business Users introduced in Version 6. (PRWeb Jun 3, 2009)

Read the full story at http://www.prweb.com/releases/2009/06/prweb2486724.htm

) February 18, 2009 -- Integrates Virtual Agent and Brick and Mortar Call Center operations to provide clients with an all United States Based, Cost Effective and Environmentally Friendly solution.

"After significant beta testing with early adopter clients, we have successfully integrated our US based call center representatives with Talk2Rep@Home, our US home-based agent model, and have achieved significant reliability, scalability and cost savings while reducing our carbon footprint", states Talk2Rep's CEO, Jim Ryan.

) June 3, 2009 -- Exony today announced the launch and availability of VIM Performance (release 8) building upon and extending VIM’s in-depth measure and manage benefits across the full range of agent-based and self-service communications channels.

VIM Performance delivers significant gains in contact center productivity by putting key decision support, action and evaluation capabilities into the hands of the people who can make a difference, wherever they are in the organization.

) October 7, 2008 -- Noble Systems Corporation, a global provider of contact center technology, introduces Noble® Composer Web Agent, a powerful agent workflow design and desktop unification tool for web-based agent environments. Noble Composer Web Agent helps companies improve agent productivity, reduce training costs, increase customer service quality, and leverage technology investments.

) May 22, 2009 -- Determined to change the way the Contact Center industry has transformed and evolved over the last decade - away from the focus on Customer Service and Customer Satisfaction - to bottom line revenue / earnings and outsourced services, Contact Centers of America (CCA) (http://contactcentersofamerica.com/) founder, Joe Jacoboni's vision is to bring contact center services back to America and to use the natural "human resources" we have in this country as its workforce.

) August 19, 2009 -- Noble Systems Corporation, a global leader in innovative contact center technology solutions, introduces Noble® SIPhony, an evolutionary platform for unifying customer communications via a server-based telephony architecture.

) October 7, 2008 -- The data center, once considered back-office, is now at the heart of IT decisions for companies of all sizes and industries. To better serve its data center customers, Logicalis (www.us.logicalis.com), a global provider of high-performance technology, today announced it has received the Cisco Data Center Networking Infrastructure Certification accreditation. The new certification from Cisco emphasizes the critical importance of the data center and highlights the value of selecting the right data center partner. Logicalis is one of only six Gold partners with this certification in the U.S. and less than 10 worldwide to achieve this distinction.

) August 26, 2009 -- ethosIQ and Online Business Systems forged a sales and service partnership to provide a best-in-class service for contact centers in North America. Targeting contact centers of all sizes, ethosIQ recently unveiled its mathematical approach to optimization services.

) October 2, 2008 -- Contact Center Compliance announced today a full range of online training solutions that will help clients cultivate an ethical corporate culture that will effectively help manage the governance, ethics and compliance processes throughout the entire organization.

) March 4, 2010 -- The Ideal Dialogue Company announced today the latest release of their flagship solution built to optimize call center agent hiring. IDEAL Voice 2.0 builds on its own previously successful evaluation platform which keys into a candidate’s ability to demonstrate social competence. The system provides comparative feedback of vocal perception, accent level, and overall potential to engage customers in effective dialogue.

) December 12, 2008 -- UCN, Inc. (NASDAQ: UCNN), the market leader in on-demand call center software, has signed an agreement for inContact® Echo® with a rapidly-growing energy services company. The new customer has hundreds of agents at multiple contact center sites.

) February 4, 2009 -- Indosoft Inc. announces the successful installation of its call center software suite at eCreek Solutions Group. This deployment of Asterisk based call center software with "Enhanced Q-Pump and ACD" enables eCreek to expand into inbound call center services.

) April 15, 2009 -- Inova Solutions, a leading provider of real-time contact center data monitoring and reporting, recently announced the implementation of its reporting solutions at Zajil International Telecom Company K.S.C.C., a leading regional data telecommunications and internet solutions provider based in Kuwait with active branches in the Hashemite Kingdom of Jordan, The Kingdom of Bahrain and future coverage in the entire MENA region.

Inova Solutions Logo

) January 29, 2009 -- A new digital signage suite from Cisco and a trusted software application from Inova Solutions are coming together to display dynamic content on LCD screens in call centers.

) October 6, 2008 -- PSS, Inc., one of America's fastest growing providers of contact center software and services, announced a third consecutive quarter with record financial results. Revenue for the third quarter was up 84% over the same period last year, and the company has in 2008 already surpassed its full year 2007 revenue and profits. Sales of next generation IVR services, CTI services, Usability Design services, and VoIP media gateway licenses were all up sharply, complementing an increase in the company's managed service revenue for legacy call center infrastructure. In the last 18 months, PSS has completed three acquisitions, increased headcount by 85%, and has been nationally recognized as one of the fastest growing private companies in America.

Global Sky Inc., a top provider of call center solutions in the Philippines, is selling one of its offices as a completely turnkey solution. We have expanded to a location suitable for 500 agents and we are selling this 70-seat office because we want to consolidate everything in the new location. says James Stinson, CEO of Global Sky Inc. It's rare for a successful call center to sell a completely functional office. Usually if a call center is selling it is because they are going out of business and in a scenario like that you should be suspicious of what you are buying. says Anthony Stinson, COO of Global Sky Inc.

) September 25, 2009 -- i/o Data Centers, a leading provider of wholesale colocation and data center solutions, announced today it has been selected by AAA Northern California, Nevada & Utah (AAA NCNU) to design, build and operate the membership organization's corporate data center.

AAA NCNU needed to find a provider that could engineer and manage a data center capable of scaling to meet the company's IT needs. AAA NCNU's requirements included access to highly-reliable power and network connectivity as well as a team that had the knowledge and experience to oversee a state-of-the-art data center for their mission critical IT systems.

) November 3, 2009 -- i/o Data Centers, the leading provider of wholesale colocation and data center solutions, announced today that it has achieved SAS 70 Type II certification at its Phoenix and Scottsdale Arizona based data centers. The audit, conducted by Deloitte & Touche, confirms that i/o Data Centers' controls have been suitably designed and tested to meet the needs of its clients.

) July 1, 2009 -- i/o Data Centers, the premier provider of colocation and data center solutions, unveiled a high-density colocation cabinet that is capable of delivering up to 2,500 watts per square foot of conditioned, uninterruptible power.

) June 2, 2009 -- Maintech is pleased to announce the continued expansion of its international operations with the opening of an IT Services Operations office in Hong Kong. The expansion is part of Maintech's strategy to deliver comprehensive Data Center Services in key business markets around the globe. This on-site delivery capability in the Data Center is complemented by Maintech's Remote Managed Services (RMS) delivered from its ring of Network Operations Centers (NOC).

TRG is a top-ten, global, outsourced contact center provider. TRG Customer Solutions helps organizations across industries to achieve key objectives, such as increasing customer acquisitions, strength

) May 1, 2009 -- TouchStar today announces the release of its 2009 Call Center System, TouchStar 6.0. TouchStar 6.0 includes enhancements to all of the TouchStar core applications and represents the new "look and feel" of TouchStar's user experience. TouchStar 6.0 provides call centers the flexibility to customize their user interfaces, improves agent-to-supervisor interaction and delivers easy to use tools to actively manage the call center environment.    

TouchStar logo

) October 24, 2008 -- Element Customer Care today announced it is the firt partner in the LiveOps' Call Center Exchange Program. By joining forces with LiveOps, Element is able to offer an enterprise-grade call center platform with affordable U.S. customer support services for cable and telecommunications clients.

) April 9, 2009 -- i/o Data Centers announced today the completion of a fiber expansion in conjunction with AGL (NYSE: AGL) into its new 530,000 square foot Phoenix ONE data center campus.

"We're pleased with AGL Networks' decision to extend their dark fiber network into our Phoenix ONE data center," said Matt Calhoun, chief technology officer, i/o Data Centers. "This additional capacity will offer our existing and future clients greater diversity, flexibility and lower cost connectivity options. We are glad to have AGL supplement our world class network story."

A new version of the Comarch Contact Center application has been specialized for corporate customer service.