) January 16, 2009 -- Rising above gloomy headlines laden with news of layoffs, cutbacks, and bankruptcy filings, PSS (www.psshelp.com) remains a bright spot in the call center industry. PSS today announced record financial results for 2008, assuring enterprises of a safe and healthy alternative source of maintenance and support services for IVR, CTI, and PBX systems from Nortel and other major infrastructure vendors.

) May 8, 2009 -- When budgets are tight, even large enterprises need to find ways to make due with what they have. PSS, experts in contact center infrastructure and applications, today announced record first quarter financial results driven by brisk demand for the company's maintenance and support programs that extend the life of existing IVR, CTI, and PBX systems. PSS revenue for the first quarter of 2009 was up 49.8% over the same period last year, and the company added several new marquis customers to its recurring revenue base. Revenue from new and ongoing professional services projects also increased during the quarter.

) October 6, 2008 -- PSS, Inc., one of America's fastest growing providers of contact center software and services, announced a third consecutive quarter with record financial results. Revenue for the third quarter was up 84% over the same period last year, and the company has in 2008 already surpassed its full year 2007 revenue and profits. Sales of next generation IVR services, CTI services, Usability Design services, and VoIP media gateway licenses were all up sharply, complementing an increase in the company's managed service revenue for legacy call center infrastructure. In the last 18 months, PSS has completed three acquisitions, increased headcount by 85%, and has been nationally recognized as one of the fastest growing private companies in America.

) September 23, 2009 -- Inc. magazine today ranked PSS Inc. (Product Support Solutions) No. 3522 on its third annual Inc. 5000, an exclusive ranking of the nation's fastest-growing private companies. PSS, which provides contact center services to some of the world's largest financial institutions, healthcare systems, government agencies and airlines, reported revenue growth of 68.4%, from $5.4 million in 2005 to $9.1 million in 2008.

) March 31, 2009 -- Maintech, a leading IT Infrastructure Services provider, has developed a program that can help customers get more mileage from their existing IT Infrastructure through a well managed services and support program.

) December 4, 2008 -- In these hard economic times, companies are looking for ways to cut costs and streamline their business structure. One constant cost is investment in costly IT hardware and infrastructure which can slow down business and take a major chunk out of any budget. Enter Hit Systems, a company that is poised to change the way companies view IT and how they get IT service.

) November 21, 2008 --
Volo LabsTM today officially
announced VoloCareSM, its
independent technical support and maintenance contracts for
enterprise-class data storage, servers and networking products from EMC®,
NetApp®, Sun MicrosystemsTM,
Cisco®, Dell®
as well as generic whitebox servers. Volo Labs’ cost-effective 3rd party
support solutions are designed to help lower IT costs for companies in
today’s tough economy. By delivering seamless support for
mission-critical applications and complex storage and network
infrastructures, Volo Labs helps customers maintain business continuity
at a reduced cost.

) September 10, 2008 -- Infinity Business Systems (ibsfl.com), a full service IT infrastructure management firm, announced today that Inc. Magazine, has ranked the company as one of the fastest-growing private companies in America. The 2008 Inc. 5000 list was announced on August 20, 2008, listing the fastest growing privately held companies from 2004 to 2007. IBS earned the overall rank of #659, with a 512.7% increase in revenue between 2004 and 2007.

) December 8, 2008 -- Everyone.net, a market leader in providing Software as a Service (SaaS) messaging for small business and service provider customers worldwide, demonstrates continued momentum as they announce their ten year anniversary. This anniversary marks a major benchmark for their 125,000 direct and indirect small and medium sized business customers. The company also announced the completion of a series of significant upgrades to the company's Silicon Valley data center in preparation for their growing SMB user base, which is estimated to triple in size over the next 36 months.

) December 16, 2008 --
NTT America, a wholly owned US subsidiary of NTT Communications
Corporation, today announced the availability of new and refreshed
products and services as part of its Enterprise Hosting Release 08.4.
These include the availability of Windows Server 2008; new software
patch management service; new security hardware and managed security
service options; and new customer care service choices. This Release
08.4 continues the quarterly discipline of enhancing the Enterprise
Hosting portfolio of products and services to better meet the needs of
customers and target markets.

) May 21, 2009 -- Operation Legacy announces the release of the Operation Legacy life planning workbook to help U.S. Military Veterans transition from military life to a civilian life of purpose, meaning and happiness. Operation Legacy is a grassroots project to get the Operation Legacy workbook into the hands of every U.S. Veteran.

C0-Authors Dr. Charles Macias (Veteran) and Dr. Rich Nicholson

) September 24, 2008 -- One of the largest investment firms in the United States recently turned to MAKE Technologies for strategic advice on modernizing their old legacy systems. With numerous financial industry mergers and acquisitions in recent years, integrating and modernizing old mission-critical computer systems has become a top priority for such firms.

Through the Strategic Modernization Roadmap (SMR) engagement, MAKE helped the client catalog their existing legacy system assets, review existing infrastructure plans, connect the objectives of business stakeholders with the information technology group, and chart a unified course to modernization.

) August 17, 2009 -- Value Reseller, an industry-leading provider of private label reseller web hosting services, today announced the launch of all new plans for experienced and newer web hosts. The simplified plans provide complete flexibility for every budget with Pay As You Go and All You Can Eat plans. The new plans coincide with a re-design and re-launch of the Value Reseller website.

The All You Can Eat plan provides unlimited web sites, unlimited bandwidth and transfer, unlimited disk space and 100 free control panel accounts for only $297 per month. For a limited time only to celebrate the launch, the price is reduced to only $197 per month.

The Pay As You Go Plan is only $0.50 per GB of disk space and $4 per GB of traffic.

Both plans include:

) October 24, 2008 -- Element Customer Care today announced it is the firt partner in the LiveOps' Call Center Exchange Program. By joining forces with LiveOps, Element is able to offer an enterprise-grade call center platform with affordable U.S. customer support services for cable and telecommunications clients.

) September 23, 2008 -- ABS Associates, a nationwide provider of outsourced help desk, desktop support services, managed hosting, and networking support and services, last month acquired Blue Pyramid Technologies. Established in 2006, Blue Pyramid brings to ABS three core competencies within IT support: network architecture consulting, IT infrastructure design, and network support services; computing systems configuration, computer support services, and system deployment; and LAN and WAN connectivity issues.

) April 3, 2009 -- Legacy Data Access (LDA), an innovator in data storage and Web-based solutions, today announced the release of LegacyAuditAssist, a major new component to its LegacySuite of data retention and access products.

) October 2, 2009 -- Matt Zemon, President, Element Customer Care has been honored by Business Leader Magazine as a Triangle "Mover & Shaker" for 2009. The magazine's sixth annual award celebrates notable business people who have demonstrated successful and inventive leadership of their organization. Through Element Customer Care, Zemon provides a U.S. customer service call center, technical support and a CSG Systems billing solution for cable, broadband and telecommunications operators.

) September 12, 2009 -- iYogi, the on-demand tech services company with a unique global delivery model of direct to consumer and small business technical support, announced today a recruiting program to hire and train hundreds of additional highly qualified Global Tech Expert (GTE) personnel in the US. The expansion of the iYogi GTE support force will allow the company to further scale to handle a rapidly growing customer base for its unlimited PC support subscription service.

Customer Feedback

) August 26, 2009 -- ethosIQ and Online Business Systems forged a sales and service partnership to provide a best-in-class service for contact centers in North America. Targeting contact centers of all sizes, ethosIQ recently unveiled its mathematical approach to optimization services.

) December 2, 2008 -- CosmoCom (www.CosmoCom.com), the leader in Contact Center Consolidation 2.0, announced today that long-time customer Chunghwa Telecom Co., Ltd.(CHT), which chiefly provides telecommunication and information-related services for city call, long-distance calls, international calls, GSM, data communication, Internet services, broadband networking, satellite communication, intelligent network, mobile data, and multimedia broadband, has significantly expanded its usage of CosmoCom's CosmoCall Universe all-IP contact center platform. The expansion will enable CHT to support both its own customer service agents and the call center operations of customers via the system's multi-tenancy.

) June 1, 2009 -- Consonus Technologies today announced the launch of its upgraded Customer Portal. Designed to augment the company's data center, managed services, IT infrastructure, and IT consulting services, the Customer Portal serves as a digital gateway to Consonus' expert support staff as well as real-time access to their systems. Earlier this month, Consonus rolled out a new VOIP telephony system to facilitate the 24x7x365 support needs of its rapidly growing national customer base.

) April 21, 2009 -- uptime software, a market leader in physical and virtual infrastructure systems management, announced today that up.time 5 now supports VMware vSphere. VMware vSphere, launched today, is the industry's first cloud operating system, transforming datacenters into dramatically simplified cloud infrastructures to enable the next generation of flexible, reliable IT services. VMware vSphere gives customers uncompromising control, with greater efficiency, while preserving customer choice.

) June 17, 2009 -- Bomgar, a leading provider of enterprise remote support solutions, today announced certification of its integration with HP Service Center. Bomgar also has joined the HP Software Marketplace Referral Program. Now certified across the HP Service Management Software & Solutions portfolio, Bomgar adds remote support, secure chat and automated survey capability to HP Service Management solutions. This significantly reduces incident resolution times, eliminates on-site visits and improves customer service levels.

) October 21, 2008 -- American Fiber Systems (AFS), a leader in Las Vegas Ethernet and dark fiber, announced today it has been selected by Wynn Las Vegas to provide network connectivity between the resort property and its remote data centers and configuration and testing locations. The agreement allows Wynn Las Vegas access to AFS's highly redundant Ethernet over Fiber rings purposefully built to surround major metropolitan areas across Nevada.

) November 6, 2008 -- Parature, the global leader in on-demand customer service software, helps diverse organizations across the globe cut costs while improving customer service and value. Parature Customer Service™ software integrates a customer portal, rich knowledgebase and full trouble ticket software in one dynamic, unified system that can manage any organizations support needs.

Parature Logo

) December 16, 2008 -- Unison™ unified communications, the world's first free enterprise software, now supports Cisco and Digium SIP gateways, allowing any SMB to deploy unified communications at minimal cost by keeping its existing phone lines and numbers. As well as minimizing expenses due to major IT changes, Unison's compatibility with popular gateways also gives companies the ability to keep their traditional 'POTS' telephone lines if they do not wish to switch to VoIP for external telephone calls.

) January 11, 2009 -- Opus Interactive, a leading managed services provider of professional hosting solutions, today announced it has joined the VMware vCloud initiative as a member of the VMware Service Provider Program. The VMware vCloud initiative is aimed at helping enterprises and service providers of all sizes safely tap compute capacity inside and outside their firewalls - how they want, when they want, and as much as they want. This helps ensure availability and quality of service for any application, whether it is running internally or as a service.

) December 16, 2008 -- Trigent Software, Inc today announced its inclusion on Software Magazine's Software 500 ranking of the world's top software and services providers, now in its 26th year.

I am pleased that Trigent Software is among the world's 500 most recognized software companies

) August 4, 2009 -- YASH Technologies, a leading enterprise business and technology outsourcing partner for global companies, announced today that the organization will adopt the Run SAP methodology. This best-in-class methodology for operations management will further support YASH's comprehensive SAP application management services for clients.

) December 18, 2008 --- Eljay Engineering today announced that it has expanded its outsourced network management services for IP Telephony Service Providers. Now, the leading provider of network and IT infrastructure services supports hosted IP telephony service companies, VoIP service providers, and SIP trunking service providers in addition to its current support services for Unified Communications on Cisco Platform.

) September 2, 2009 -- Carpathia Hosting, the leading provider of enterprise managed hosting services for government agencies and businesses, announced today it has expanded its industry leading services portfolio with a suite of services that meet the requirements of federal agencies, healthcare companies and financial services firms through its acquisition of ServerVault, an IT infrastructure management and hosting services company headquartered in the metropolitan DC area.

With this development, organizations that require the most secure and compliant facilities and managed services to protect sensitive data and systems can turn to Carpathia Hosting to meet needs including:

) February 20, 2009 -- The 451 Group, a technology industry analyst company focused on the business of enterprise IT innovation, recently released their impact report on uptime software . As part of the report, The 451 Group noted that uptime's comprehensive and cost-effective IT systems management solution put it in a good position during the global economic downturn.

up.time 5 - IT Systems Management

) June 3, 2009 -- Exony today announced the launch and availability of VIM Performance (release 8) building upon and extending VIM’s in-depth measure and manage benefits across the full range of agent-based and self-service communications channels.

VIM Performance delivers significant gains in contact center productivity by putting key decision support, action and evaluation capabilities into the hands of the people who can make a difference, wherever they are in the organization.

) October 23, 2008 --
For the fourth consecutive year, NetQoS®
Inc. improved its standing on the Software Magazine’s
Software 500 ranking of the world’s largest
software and service providers, now in its 26th year. NetQoS rose to
number 270, up from number 294 in 2007. With 39 percent revenue growth
in 2007, NetQoS also ranked as one of the Top 10 Companies in the $30 to
$50 million revenue range.

) January 16, 2009 -- XOP Networks, Inc., a manufacturer of Value Added Service platforms that provide Voice Mail, Mass Notification, Audio Conferencing, Web Conferencing, Enhanced Firebar, Hoot and Holler and other applications, announced today that Consolidated Telephone, an Independent Telephone Company in central Nebraska has deployed XOP Networks' Universal Service Node (USN) platform as part of Consolidated's network migration from TDM towards VoIP. Consolidated Telephone offers a number of services including local telephone service, cable television, business telephone systems, and Internet to its customers.

) December 25, 2008 -- Rudolf is the name of a special web hosting plan launched by THC in 2007. The plan offered then a one-time payment option for lifetime web hosting. Owners of these plans have hassle free ownership of their hosting solution forever - period.

Rudolf - Affordable hosting plan.

Zenoss Inc., a leading provider of open source network and systems management software, today announced that OpSource, a SaaS delivery company, has deployed Zenoss for Service Providers. OpSource replaced its incumbent IT management solution with Zenoss for its cost advantages, ease of use and the quality of its services team.

) October 27, 2008 -- Parature, the global leader in on-demand customer service software, announced today its inclusion on the Software Magazine's Software 500 ranking of the world's largest software and service providers, now in its 26th year.

) March 31, 2009 -- Jaduka, a Web Services company providing on-demand customer communications services, has launched Jaduka Voice Notification--the latest addition to its suite of offerings targeting business process optimization for enterprise customers. This innovative service uses email to trigger a voice notification to any phone for applications such as payment reminders or delivery coordination. By using email as the interface, enterprise developers can quickly and effortlessly integrate voice into legacy applications. By lowering integration costs, system integrators can voice-enable nearly any legacy application to reduce missed appointments, collect payments faster and optimize the business process with real-time communications.

) June 2, 2009 -- M5 Networks, market leader in business phone systems utilizing VoIP technology, announces Mithril Technology, a Long Island based IT services firm, has selected M5 Networks’ hosted VoIP solution for unified communications. Mithril is a complete outsourced IT Department that delivers customized enterprise class technology and services to businesses of every size from the multi-national to the family owned and operated. With the latest and most advanced tools and excellent attention to customer care Mithril creates success for clients.