) September 16, 2008 -- Confirmit, the world's leading vendor of software for Enterprise Feedback Management (EFM) and Market Research, today announced that industry veteran Todd Yancey has joined the company as Vice President Strategic Accounts. Yancey joins Confirmit from Vovici, where he was responsible for North America and Asia Pacific enterprise sales and strategic relationships.

) December 1, 2008 -- Confirmit, the world's leading vendor of Market Research and Enterprise Feedback Management software, today announced the most successful quarter of new business revenue in company history. For nine months ending September 2008, the company delivered revenue growth of 51% for the period compared with 2007, with a renewal rate of over 100%.

) December 3, 2008 -- eVergance, a leader in customer service strategic consulting and systems integration, and Confirmit, the world's leader in software for Enterprise Feedback Management (EFM) and Market Research (MR), today announced they have partnered to deliver best-of-breed Enterprise Feedback Management solutions.

"In an uncertain global economy, customer retention strategies are a critical business investment," said Gary Schwartz, SVP Marketing for Confirmit. "eVergance brings the expertise to ensure that the program is aligned with key performance metrics and goals while Confirmit delivers the underlying technology that drives actionable insight across the business."

) January 6, 2009 -- Synovate China, the largest customised research agency in China, has selected Confirmit as one of its platforms to support its online research business within mainland China.

Synovate has consistently been at the forefront of innovation in online research in China, and has now become the first agency in the region to adopt the Confirmit On-Premise solution. The move will enable the agency to deliver faster survey response times, more reliable connectivity to survey projects, greater assurance for date security and wider opportunities for integration with back-end and third-party databases and applications. The On-Premise solution also allows Synovate China to serve the needs of several key clients in terms of storing data at the local country level.

) November 11, 2008 -- Nippon Research Center (NRC), Japan's fifth largest Market Research agency among domestic capital-owned research agencies, has selected Confirmit to conduct its Web-based survey projects, clean and process survey data, and provide online reporting access to its clients.

NRC will use Confirmit for domestic and international studies that are conducted across its online panel. The Confirmit On-Demand platform will be integrated with Confirmit Data Central and Confirmit Reportal to provide a complete solution for data collection, data processing, and online analysis and reporting.

) January 8, 2009 -- Confirmit has partnered with Magnetic North to deliver a hosted telephony platform that enables Global 5000 Enterprises and Market Research organizations to reduce the cost of telephone research projects and feedback programs and avoid the need for dialer hardware installation.

This advanced telephony service will be integrated with Confirmit's new software platform, scheduled for launch in Q1 2009. The resulting combined solution will become the world's first complete multi-channel, on-demand platform, suitable for any size and complexity of feedback program or market research survey.

) August 4, 2009 -- Developing a formal Customer Experience Management (CEM) program was identified as the single most important practice for raising customer loyalty, according to research by Vovici, the leading provider of survey software and enterprise feedback management (EFM) solutions. Out of 24 best practices that Vovici recently analyzed for their impact on customer loyalty, the practice of developing a formal Customer Experience Management (CEM) program was found to be the most effective.

) May 15, 2009 -- Vovici, the market-leading provider of survey software and Enterprise Feedback Management (EFM), today announced a free trial service of Vovici's online survey software. This trial provides survey authors access to the industry-leading feedback tools necessary to measure and monitor employee and customer feedback initiatives.

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) October 8, 2009 -- Empathica Inc, a leading provider of Customer Experience Management (CEM) solutions to some of the world's most respected brands, will host a complimentary webinar with zpizza on Wednesday, October 14. The session, held from 1:00-2:00 p.m. EST, will detail how to take customer surveys to the next level and generate revenue for a business.

The collaborative webinar will feature two speakers - Mike Amos, President and CEO of Empathica, and Chris Bright, CEO of zpizza

) March 20, 2009 -- Vovici (voh-VEE-see), the market-leading provider of survey software and Enterprise Feedback Management (EFM), announces the immediate availability of its Voice of the Customer (VOC) Success Package.

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) December 11, 2008 -- Vovici (voh-VEE-see), the leading provider of Enterprise Feedback Management (EFM) and online community Software-as-a-Service, and Walker Information, a leading consulting firm specializing in employee and customer strategies, today announced that they have partnered to create a unique offering that combines Walker Information's database of employee loyalty information with Vovici's industry leading EFM solution.

) December 18, 2008 -- Deltek, Inc. (NASDAQ: PROJ), the leading provider of enterprise applications software for project-focused organizations, today announced that it has received the 2008 Achievement in Customer Excellence (ACE)™ Award for “Customer Support Satisfaction.” The program’s sponsor, CustomerSat, recognized 27 recipients this year.

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) June 18, 2009 -- Vovici, the pioneering provider of EFM solutions and survey software, today announced the availability of Feedback Intelligence Report Broadcaster, a cost-effective survey tool ideal for automating the distribution of individualized reports and survey analysis.

) October 31, 2008 -- Ann Michaels & Associates announces the launch of the new company website. Undergoing a significant renovation, the new website offers companies additional information on core services, including mystery shopping, customer feedback, and social media monitoring, as well as useful information with regard to customer service, employee performance, and brand reputation.

) July 21, 2009 -- Doug Dennerline, the Director of Cisco Software Center, told recently that Cisco were considering to add new functions to the WebEx Connect online meeting service, enabling users to create and share files, according to Reuters.

Besides providing relevant features on files, Cisco plans to integrate Jabber enterprise real-time communication function, which was bought last year, with the Call Manager VoIP function.

) November 24, 2008 -- Vovici (voh-VEE-see), the leading SaaS provider of Enterprise Feedback Management (EFM) and custom online communities, today unveiled a new solution for survey analytics that for the first time marries the power of business intelligence to feedback data. Called Vovici Feedback Intelligence, it empowers business users with an unprecedented capability to easily analyze, visualize and distribute feedback analyses, while removing the complexity of traditional business intelligence tools.

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Building on a history of supporting Cisco products, the Uplogix automated remote management platform is now officially designated a Cisco Compatible technology

) March 30, 2009 -- Clarabridge CEO Sid Banerjee will be speaking on the topic of "Turning the Voice of the Customer Into Actionable Insight" alongside Dean White, chairman and CEO of Vovici

WHEN: Tuesday, March 31, 2009 at 9:00 am CDT

WHERE: International Quality & Productivity Center's 2009 Customer Experience Summit (CES) at the Hyatt Regency McCormick Place, Chicago.

WHY: Text mining software has become a strategic component for driving customer experience management initiatives. Attendees at the IQPC's Customer Experience Summit will learn how customer feedback can be collected and analyzed in new ways that provides real-time actionable insight that can help cut costs while achieving strategic business advantages.

) January 30, 2009 -- Vovici (voh-VEE-see), the leading provider of Enterprise Feedback Management (EFM) and survey software, announces that CGA has selected the Vovici v4 platform to provide its clients with effective Customer Experience Measurement.

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) December 19, 2008 -- Vovici (voh-VEE-see), the leading provider of Enterprise Feedback Management (EFM) and online community Software-as-a-Service, announces the availability of Vovici v4, the world's broadest suite of enterprise feedback applications. Vovici v4 brings online communities, business intelligence (BI) and survey software to a common platform for the first time.

) June 18, 2009 -- Join Customer Experience Management expert, Lior Arussy from Strativity Group, for an interactive webinar that will reveal insight from 869 global executives. This one-hour session, hosted by TELUS, will provide business leaders with valuable insights into the best practices in Canada from Strativity's 2009 Customer Experience Management Benchmark Study, and a helpful perspective on their own practices. Registered webinar attendees will receive a complimentary copy of the report.

) October 6, 2008 -- TIVERITY announced today that it has achieved the Express Unified Communications Specialization from Cisco Systems®. This specialization recognizes TIVERITY as having fulfilled the training requirements and program prerequisites to sell, deploy and support Cisco Unified Communications solutions for small and medium-sized businesses.    

) June 30, 2009 -- Empathica Inc., a leading provider of Customer Experience Management (CEM) solutions to some of the world's most respected brands, will host a complimentary webinar with Aberdeen Group and Brinker International on "Why It Pays to Listen to the Voice of the Customer" on Thursday, July 16 from 1:00-2:00 p.m. EST. The session will provide business leaders with insight on how to prevent customers from defecting to competition, as well as best practices for managing customer experience quality and satisfaction.

) February 12, 2009 -- Vovici (voh-VEE-see), the leading provider of survey software and Enterprise Feedback Management (EFM), today announces the promotion of Nancy Porte to Vice President of Operations. In this enhanced role, Porte has responsibility for Vovici's training organization as well as technical support and CRM administration.

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) December 15, 2008 -- eTouch SamePage, a dynamic enterprise wiki, today announced it has joined the Intel® Software Partner Program, a set of premium Intel services to help partners expand their sales reach and increase customer confidence through the Intel® Certified Solutions Program.

SamePage

We expect our involvement in the Intel Software Partner Program to provide valuable research for SamePage

) June 8, 2009 -- Nothing can make the information in a survey out of date so quickly as constantly changing economic news. The rise of the economic crisis to prominence last September led to an upsurge in survey activity at Vovici, the pioneering provider of EFM solutions and survey software. Vovici analyzed its customer base and found double- and triple-digit increases in the number of surveys being completed.

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) June 8, 2009 -- Clarabridge, the leading provider of text analytics software used by many Fortune 1000 companies to improve customer experience management (CEM), today announced it is helping Sage North America deliver a superior customer experience to its clients by automating and analyzing text-based customer feedback from surveys conducted across its business management software product lines.

) October 1, 2008 -- Consona CRM, a worldwide leader in customer relationship management (CRM) solutions for the enterprise, today announced that it has made available for download a free new service and support white paper. Written by KNOVA Solutions Architect Nitin Badjatia, Building Loyalty in a Web 2.0 World offers clear advice for augmenting customer satisfaction by leveraging the Web 2.0 movement.

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) October 22, 2008 -- ActiveObjects Corporation announced today that they will buy-back licenses for  Cisco's Unified Personal Communicator (CUPC) software, when a customer upgrades to interAct 3.0.  The buy-back is one-for-one, which means that for every seat of interAct 3.0 Enhanced that is purchased, one license of CUPC will be bought-back.  The Buy-Back dollar amount is $20 per license.
 
"We are simply reacting to feedback from our customers", say's Joe Henderson, Director of Channels for ActiveObjects.  "Our goal is to make it an easy decision to upgrade, financially.  The additional functionality has an extremely clear and understandable value add, so the idea is to do the same with acquisition costs," continues Henderson.
 

) August 27, 2009 -- Parature, the global leader in on-demand customer service software, announced today how its integrated customer feedback feature is empowering organizations to not only achieve customer satisfaction, but obtain customer loyalty. By enabling them to obtain valuable feedback from multiple channels organizations can easily gauge customer and account happiness.

) December 15, 2008 -- Clarabridge, the leading provider of text analytics software used by many Fortune 1000 companies to improve customer experience management (CEM), today announced a partnership with Teradata Corporation (NYSE:TDC), the world's largest company solely focused on data warehousing and enterprise analytics. This partnership brings together technologies in unstructured text mining/analytics and enterprise data warehousing.

) March 6, 2009 - Vovici, the leading US software provider of platforms for online customer communities and advisory panels, and Verve, the European specialist in building, managing and maximizing the value from such communities and panels, have formed a strategic partnership in Europe. Verve will apply its skill in designing communities, recruiting members and conducting qualitative and quantitative research to provide a continuous stream of insight and innovation far more cost effectively than can be done with traditional methods.

) May 26, 2009 -- Satmetrix, the Net Promoter® company and the leader in customer experience programs, today announced its inclusion in JMP Securities 2009 report, "Hot 100: The Best Privately Held Software Companies." The JMP Securities report profiles the top one hundred leading private companies in the software industry as identified by the software research team at JMP Securities, a San Francisco-based investment firm.

) December 5, 2008 -- Passenger, the technology leader in on-demand Customer Collaboration, today announced a webinar featuring Analyst Cindy Commander and Researcher Chris Townsend, both of Forrester Research, Inc., in a session planned for Tuesday, Dec. 9th entitled: "Customer Collaboration: Learn from Your Customers Before You Learn the Hard Way." Moderated by Passenger's Co-founder and Chief Innovation + Marketing Officer Justin Cooper, this interactive panel will discuss ways companies can use valuable customer insight to make more informed business decisions, innovate more rapidly and keep up with the evolving marketplace.

10,000 Website owners from over 100 countries are using Kampyle's feedback analytics service as a way to improve customer satisfaction, increase conversion and ROI.

) October 6, 2008 -- Deltek, the leading provider of enterprise applications software for project-focused organizations, today announced that Garland Hall has been appointed Senior Vice President of Global Support. In this position, Hall will be responsible for all of Deltek's customer support operations. His responsibilities include leading the company's global support strategy, managing global customer support operations, deepening customer relationships, and guiding the expansion of the company's portfolio of services to meet the needs of Deltek's growing customer base. Hall will report directly to Deltek president and CEO Kevin Parker.

) August 6, 2009 -- A new brand monitoring application will help companies mine Twitter for brand 'buzz', automatically scanning for positive or negative sentiment and transforming the constant stream of buzz into actionable business intelligence, software maker ResponseTek announced today.

) July 10, 2009 -- Vovici, the market-leading provider of survey software and Enterprise Feedback Management (EFM) systems, announces that PANalytical, the world leader in X-ray analysis systems, is now using the Vovici v4 platform for customer satisfaction research as a more cost-effective replacement of paper surveys.

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) February 26, 2009 -- Ann Michaels & Associates recently launched their newest service, SafetyNet , as a means to monitor social media, with great success. As social media becomes a dominant force in consumer perception and opinion, businesses are turning toward social media monitoring programs.

Regency Office Products has launched a customer loyalty program in collaboration with HP. Customers will earn points for free products based on customary supply purchases as part of the HP PurchaseEdge program.