Syndicate
) December 8, 2008 --
Protus,
provider of Software-as-a-Service (SaaS) business communications
solutions, today announced the availability of a new guide designed to
help small business owners select the PBX
phone system that best suits their organization. Titled “The ABCs of
PBX,” the document describes the core benefits common to all PBX
systems, and then explains the differences between the three most
popular types: traditional, hosted, and virtual PBX.
The whole area of PBX phone systems has become very confusing for everyone
The primary benefit of a PBX system is that it allows businesses to use
a single phone number to contact anyone within the organization.
Incoming calls are generally directed to an auto-attendant,
which allows the caller to contact the desired person directly by
inputting the proper phone extension. Other common features of PBX
systems include voice
mail, a company directory, call
forwarding and conference calling.
Yet the guide points out there are distinct differences in the sum of
features available, the technologies used to enable those features, and
the costs to install and maintain the three options. For example,
traditional and hosted PBX systems require the up-front purchase of
expensive equipment in order to operate, while virtual PBX uses the SaaS
model. In addition, a traditional PBX only works for users within the
same building as the equipment, while both hosted and virtual PBX
systems allow businesses with remote workers to include those users on
the same phone number as the home office. Another key difference is that
traditional and virtual PBX systems rely on the mature telephone
network, while hosted PBX sends voice traffic over the Internet – a
system considered less stable by most telecom experts.
“The whole area of PBX phone systems has become very confusing for
everyone,” said Joseph Nour, CEO of Protus. “Often terms are used
interchangeably, which only makes the situation worse. By presenting
this guide we hope to clarify the differences between the three options,
and thus help business owners make a more informed choice.”
The ABCs of PBX is available on the my1voice Web site at http://www.my1voice.com/resources.asp.
About my1voice
my1voice
is a cost-effective, feature-rich virtual PBX phone system designed
specifically for organizations with one to 25 employees that want
professional-quality business telephone services without the overhead of
installing and maintaining special phone equipment. Unlike standard,
equipment-based PBX systems, my1voice allows businesses to obtain
benefits such as auto attendant, multiple extensions, voice mail and
more whether employees are inside or outside the company walls. It is
part of a total Software as a Service (SaaS) business communications
offered by Protus
that also includes MyFax,
the fastest-growing Internet fax service used by individuals, small,
medium and large business, and Campaigner,
an e-mail marketing solution with advanced automation features.
Additional information is available at www.my1voice.com.