) May 7, 2009 -- FocusVision Worldwide of Stamford, Connecticut, has released the 2008 annual Focus Group Index, the only industry estimate of the number of focus groups and other qualitative market research interviews conducted throughout the world.

) September 8, 2009 -- PluggedIN, specialists in online communities for market research and consumer insights, today released V1.6 of their proprietary market research online community software. The PluggedIN Platform is a customized social networking and community application for powering market research online communities and online qualitative research studies.

) March 6, 2009 - Vovici, the leading US software provider of platforms for online customer communities and advisory panels, and Verve, the European specialist in building, managing and maximizing the value from such communities and panels, have formed a strategic partnership in Europe. Verve will apply its skill in designing communities, recruiting members and conducting qualitative and quantitative research to provide a continuous stream of insight and innovation far more cost effectively than can be done with traditional methods.

) June 18, 2009 -- AnswerLab, a leading San Francisco-based user experience research firm, today announced that Claudia Haase has been named Director of Research.

"We are pleased that Claudia will contribute her extensive experience in applying sound user research methods to building successful online businesses" said Dan Clifford, Co-Founder of AnswerLab. "Claudia's in-depth understanding of how user experience research fits within the product development cycle will be invaluable to our clients as we grow our team."

) June 8, 2009 -- Clarabridge, the leading provider of text analytics software used by many Fortune 1000 companies to improve customer experience management (CEM), today announced it is helping Sage North America deliver a superior customer experience to its clients by automating and analyzing text-based customer feedback from surveys conducted across its business management software product lines.

) June 24, 2009 -- FocusVision Worldwide, which is well-recognized for its live video streaming from research facilities, recently announced the launch of FocusVision SuperMobi.

) May 15, 2009 -- Vovici, the market-leading provider of survey software and Enterprise Feedback Management (EFM), today announced a free trial service of Vovici's online survey software. This trial provides survey authors access to the industry-leading feedback tools necessary to measure and monitor employee and customer feedback initiatives.

Vovici logo

) June 18, 2009 -- Vovici, the pioneering provider of EFM solutions and survey software, today announced the availability of Feedback Intelligence Report Broadcaster, a cost-effective survey tool ideal for automating the distribution of individualized reports and survey analysis.

) July 27, 2009 -- Zoomerang, the leader in online surveys since 1999, today introduced Zoomerang Enterprise as a better way to manage online surveys. Employees in today's enterprise struggle with efficient, effective survey creation because they are unable to leverage past survey research and quickly share results. At the same time, the enterprise is impacted by problems with transparency, scalability, security and cost mainly caused by the use of too many different online survey tools. Zoomerang brings to market an innovative solution that eliminates barriers to better surveys and creates a unique gateway to the powerful online market research platform offered by parent company MarketTools.

) May 8, 2009 -- EPC Group's Errin O'Connor, SharePoint Evangelist and Senior SharePoint Architect, will present a 2 hour "Lessons Learned from the SharePoint Trenches" session at the upcoming Gartner Portals, Content & Collaboration Summit on Sunday, June 7th, 2009 from 3:00-5:00 PM at the Renaissance Orlando Resort at SeaWorld in Orlando, Florida.

) June 22, 2009 -- Passenger, creator of online brand communities that drive customer advocacy and insight, today announced that Samantha Skey, Passenger's general manager, will speak at ARF Audience Measurement 4.0 conference occurring June 23-24 in New York City. Ms. Skey will participate in a panel presentation entitled, "Innovation: New Tools for Media/Market Research" on Wednesday, June 24th about the various ways brands are leveraging private online communities to connect with their customers.

) March 30, 2009 -- Clarabridge CEO Sid Banerjee will be speaking on the topic of "Turning the Voice of the Customer Into Actionable Insight" alongside Dean White, chairman and CEO of Vovici

WHEN: Tuesday, March 31, 2009 at 9:00 am CDT

WHERE: International Quality & Productivity Center's 2009 Customer Experience Summit (CES) at the Hyatt Regency McCormick Place, Chicago.

WHY: Text mining software has become a strategic component for driving customer experience management initiatives. Attendees at the IQPC's Customer Experience Summit will learn how customer feedback can be collected and analyzed in new ways that provides real-time actionable insight that can help cut costs while achieving strategic business advantages.

) August 4, 2009 -- Developing a formal Customer Experience Management (CEM) program was identified as the single most important practice for raising customer loyalty, according to research by Vovici, the leading provider of survey software and enterprise feedback management (EFM) solutions. Out of 24 best practices that Vovici recently analyzed for their impact on customer loyalty, the practice of developing a formal Customer Experience Management (CEM) program was found to be the most effective.

) February 21, 2009 -- The Middle East is an emerging market which offers a wealth of exciting business opportunities and compelling challenges, but there is little research to date that can inform ideas, challenge views and support strategic business development.

From our previous research, our website, we are aware of the vast range of cultural differences, user behavior, platform use and available services, but what is needed is to extend this knowledge further from a marketing perspective to really understand what makes the Middle East such a uniquely exciting and challenging market.

) November 11, 2008 -- Nippon Research Center (NRC), Japan's fifth largest Market Research agency among domestic capital-owned research agencies, has selected Confirmit to conduct its Web-based survey projects, clean and process survey data, and provide online reporting access to its clients.

NRC will use Confirmit for domestic and international studies that are conducted across its online panel. The Confirmit On-Demand platform will be integrated with Confirmit Data Central and Confirmit Reportal to provide a complete solution for data collection, data processing, and online analysis and reporting.

Radio-frequency identification (RFID) is an automatic identification method relying on storing and remotely retrieving data using devices called RFID tags or transponders.
Following the common agreement (MOU) between Optimum Outsourcing and UTM (University of Technology Mauritius), both institutions have decided since a couple of months, to strengthen their relation by exploring the RFID technology.
With the industry running and scrambling for answers and solutions, Optimum Outsourcing (Mauritius) Ltd together with UTM are now serving multiple customers offering them RFID-based solutions.

) March 20, 2009 -- Vovici (voh-VEE-see), the market-leading provider of survey software and Enterprise Feedback Management (EFM), announces the immediate availability of its Voice of the Customer (VOC) Success Package.

Vovici logo

) November 2, 2009 -- Lyris, Inc., the online marketing expert, today announced it will be exhibiting at ad:tech New York, the world's leading interactive marketing event that focuses on helping marketers strive for new ideas and game-changing strategies to drive business results. At the event, Lyris will highlight how marketers can benefit from the power of integrating email marketing with social, mobile and analytics capabilities.

) September 3, 2009 -- Dissatisfiers, engagement, re-engineering emotional and functional touch points to reflect the customers experience...

This may sound like a different language, and it is. But this language is part of the fastest growing business trend since Six Sigma - Customer Experience Strategy.

With today's demanding consumers, businesses that merely meet expectations see customers defect every day. Companies are realizing that they must move beyond customer satisfaction, and they have begun speaking a new language: customer loyalty. Although this movement is occurring all over the world, many business leaders - to their great detriment - remain dangerously unaware of this critical change in the marketplace.

) September 16, 2009 -- SRM Technologies the Technology arm of the renowned SRM group, today announced the launch of its new business enterprise Embedded 360.

Embedded 360 will cater to the US technology market and will offer SRM Technologies' decade old experience providing solutions in the embedded technology domain to clients like IBM, Citibank and in particular Japanese customers like Hitachi, Fujitsu and Fujisoft.

) December 5, 2008 -- Passenger, the technology leader in on-demand Customer Collaboration, today announced a webinar featuring Analyst Cindy Commander and Researcher Chris Townsend, both of Forrester Research, Inc., in a session planned for Tuesday, Dec. 9th entitled: "Customer Collaboration: Learn from Your Customers Before You Learn the Hard Way." Moderated by Passenger's Co-founder and Chief Innovation + Marketing Officer Justin Cooper, this interactive panel will discuss ways companies can use valuable customer insight to make more informed business decisions, innovate more rapidly and keep up with the evolving marketplace.

) March 5, 2009 -- UNBOUND Technologies, a top specialist in social networks analytics and word-of-mouth (WOM) marketing, has announced that its industry-leading online social networks intelligence technology is now available as a hosted self-service Web 2.0 marketing offering -- the Social Monetizer™.

How the Social Monetizer Works

) May 22, 2009 -- Cincinnati.com, the online news portal for Greater Cincinnati and Northern Kentucky, has successfully implemented Vovici's Enterprise Feedback Management (EFM) solution to capture readers' interests and preferences necessary to shape the award-winning news portal.

) March 30, 2009 -- GMI (Global Market Insite, Inc.), a leading provider to the global online research industry, today announced enhancements to its sampling and quality technologies in the context of the GMI X vision, a comprehensive set of technologies and business processes that, along with its global panel, delivers the right information from the right people at the right time.

) June 5, 2009 -- The 451 Group has appointed Dan Kusnetzky, 25-year veteran analyst and leader of ZDNet's Virtually Speaking blog, to head up its research operations. As Vice President, Research Operations, Mr. Kusnetzky will initially accelerate The 451 Group's cloud computing and virtualization practices, and will direct overall 451 coverage.

) June 16, 2009 -- Burton Group's Catalyst Conference North America 2009, spotlights industry trends that include two half day focused discussion groups covering the impending Oracle acquisition of Sun in San Diego, CA, July 27-31.

) October 14, 2008 -- Keibi Technologies, the leading provider of moderation solutions for user generated content (UGC), has announced the availability of two research reports concentrating on social media and UGC. The surveys and resulting reports were administered and aggregated by an independent, third-party research firm and provide insights into brand marketers' and publishers' current strategies, tactics, and future plans with social media.

) January 28, 2009 -- Today, the blogosphere welcomes its newest member with the launch of Mansell Group's digital communications blog (http://blog.mansellgroup.com). The blog features Mansell Group's founder and president, Allen Nance, and focuses on topics ranging from email marketing to SMS mobile messaging.

http://www.mansellgroup.com

) November 24, 2008 -- Vovici (voh-VEE-see), the leading SaaS provider of Enterprise Feedback Management (EFM) and custom online communities, today unveiled a new solution for survey analytics that for the first time marries the power of business intelligence to feedback data. Called Vovici Feedback Intelligence, it empowers business users with an unprecedented capability to easily analyze, visualize and distribute feedback analyses, while removing the complexity of traditional business intelligence tools.

Vovici logo

) June 4, 2009 -- Asia Research News 2009, the first magazine to focus on current on-going research in Asia has been launched by ResearchSEA. Asia is an exciting place for research right now and ResearchSEA aims to help bring that information to journalists and members of the public.

Asia Research News 2009

) June 16, 2009 -- In his latest Research Magazine article "Key Survey reviewed" (Issue 515, April 2009), Tim Macer found Key Survey flexible, sophisticated and competitively priced for the high-end of the market's middle-ground. Most notably in his comprehensive application review, Mr. Macer rated Key Survey's value for money 5/5 as benchmarked against other leading online survey software and data collection solutions. "For a relatively low fixed cost, based on the number of users, you get a hosted solution with no restrictions on the number of interviews you do each year - something that is almost unheard of in the software-as-a-service market," he explains.

) August 6, 2009 -- Zoomerang, the leader in online surveys, has introduced a new application on Facebook and MySpace allowing social networking fans worldwide to frequently poll their friends and colleagues. Zoomerang's Facebook polls and MySpace polls facilitate the rapid sharing of ideas and opinions on users' profiles by allowing them to post a poll on their wall or send it directly to their friends or contacts. The quantifiable results appear in real-time and can be shared easily with friends, family members, and colleagues. Zoomerang enables users to leverage social networking platforms to get a fast read on timely issues and drive easier decision making.

) July 13, 2009 -- Zoomerang's Survey Results Widget is gaining popularity among users as a way to post charts of their survey results on web sites and blogs. Zoomerang has addressed the need to quickly and easily distribute survey insights online with their robust new functionality. Rob Glickman, Director of eCommerce for Zoomerang explains, "We found that our subscribers were talking about the results of their surveys online--and thought we would make it easier and more visually appealing for them to do."

) April 28, 2009 -- Cablevision Systems Corp. (NYSE: CVC) today announced the launch of Optimum Online Ultra, a new high-speed Internet product that will deliver the nation's fastest downstream broadband connections, up to 101 megabits-per-second (Mbps), over Cablevision's fiber optic network that passes approximately five million homes and businesses in the New York metropolitan area. The service, which delivers upstream speeds of up to 15 Mbps, will be offered across the company's entire service area starting May 11.

) June 2, 2009 -- The Parnassus Group, a Redmond, WA-based leader in social media intelligence, has partnered with Radian6, provider of social media monitoring and engagement solutions for PR, marketing, and customer support professionals. Based on this partnership, Parnassus will power its sentiment analysis reporting offering with social media data from the Radian6 platform.

Parnassus' "deep dive" reports will leverage the comprehensive Radian6 database to deliver interpretation of the online buzz surrounding brands. The initial report offering will focus on analyzing the sentiment of "tweets" that appear in the popular microblogging service Twitter.

) January 30, 2009 -- Vovici (voh-VEE-see), the leading provider of Enterprise Feedback Management (EFM) and survey software, announces that CGA has selected the Vovici v4 platform to provide its clients with effective Customer Experience Measurement.

Vovici logo

) April 7, 2009 -- QlikTech, the world's fastest-growing Business Intelligence (BI) software company, today announced that 16 leading information providers around the world are using QlikView analysis for customer data delivery.

) August 27, 2009 -- On Tuesday, September 22 at 1 PM Eastern Daylight Time, search expert Alissa Ruehl will discuss the importance of qualitative intelligence and best practices in PPC advertising campaigns in the Search Marketing Now webcast "PPC: Not Just About the Numbers."

) September 3, 2009 -- ActiveGroup Ventures, a leading global provider of Video Streaming solutions, announces global expansion which now includes over 100 locations in more than 30 countries. This expansion will continue through 2009 and into 2010 as ActiveGroup looks to respond to client need for local service.

) April 22, 2009 -- Cablevision Systems Corp. (NYSE: CVC) today announced the successful launch of a mobile version of Optimum.net, its popular consumer web portal for Optimum Online customers. This new mobile platform offers Cablevision's nearly 2.5 million Optimum Online customers access to their Optimum e-mail, personalized traffic information powered by News 12, local weather, and iO TV listings, all in a clean and functional user interface designed specifically for handheld devices.